Privacy Policy

Privacy Policy

At Riley Rose, I take your privacy seriously. This Privacy Policy outlines how I collect, use, and protect your personal information across my website and text message services.

  1. Collection of Personal Information

I may collect the following information when you engage with my services:

  • Contact details: Including your name, email address, and phone number

  • Booking information: Details you provide when placing a booking or enquiry

  • Subscription data: When you opt in to newsletters or text message updates

  • Preferences: Optional information you provide to personalise communication

  • Website usage data: Collected via cookies and pixels for analytical purposes, including tracking items you place in your shopping cart and identifying when a cart has been abandoned

  1. How Your Information Is Used

Your information may be used for:

  • Processing orders and bookings

  • Sending newsletters or promotional emails (you can unsubscribe at any time)

  • Sending text messages related to services, offers, events, reminders, or abandoned cart follow-ups

  • Personalising communication based on preferences, if provided

  • Customer support and responding to enquiries

  • Analysing website performance to improve user experience

  1. Text Message Subscription

By subscribing to Riley Rose’s text messaging service, you confirm you are 18 years or older and consent to receive text messages. These messages may include:

  • Service reminders

  • Promotions and special offers

  • Booking follow-ups or abandoned cart reminders

  • Location-based content (if applicable and consented to)

You can opt out at any time by following the instructions provided in the message. Please note that Riley Rose’s website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

  1. Sharing of Information

Your data will never be sold, rented, or traded. I may share your information only with:

  • Trusted service providers who assist with operating my website or messaging platform

  • Legal authorities, if required by law

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

I do not use location tracking or location-based services unless explicitly stated and agreed to, and where used, I will explain how that data is collected and for what purpose.

  1. Data Storage and Security

All information is stored securely and only accessed by authorised personnel. While I take all reasonable precautions, no method of electronic transmission or storage is entirely secure. You acknowledge this risk when submitting your information.

  1. Your Choices

You may:

  • Unsubscribe from emails or SMS at any time

  • Update your preferences by contacting me directly at riley@rileyrose.au or by phone at 0403 890 553

  • Request access to or deletion of your information, which I will honour in accordance with Australian privacy law

  1. Use of Cookies and Pixels

My website uses cookies and pixels to understand traffic, remember your preferences, and provide personalised content. You may accept or reject cookies through your browser settings. For more information, please see the [Cookies Policy] (link).

  1. Age Restrictions

My services are intended for individuals aged 18 years or older.

  1. Policy Updates

This Privacy Policy may be updated from time to time. Changes will take effect immediately once published on this website. Continued use of the website or services indicates your acceptance of any updates.

  1. Contact

If you have any questions or concerns about this policy or your personal information, please contact me at:
Email: riley@rileyrose.au
Phone: 0403 890 553